Since we work with a global network of local print studios, delivery times are optimized based on your location.

Standard artworks, prints, and physical products are typically processed, produced, and delivered within 5–10 business days.

For Custom Healing Artworks, the creative process usually takes approximately 2 weeks. Once you approve the final digital proof, printing and local shipping will take an additional 5–10 business days.

Once your order is dispatched, you will receive an email with tracking information where available.

How It Works:

Our custom artwork is available in both simple and complex customization options.

Simple Custom:
Upload at least three childhood photos, select the print type, and place your order.

Complex Custom:
In addition to uploading your childhood photos, you can also specify your preferred elements (such as animals, colors, etc.). Kelly will then customize the artwork to your specifications.

Creation and Preview:
After placing your order, Kelly will create the artwork. Hand drawing takes approximately one week. Upon completion, we'll email you a preview of the custom artwork, allowing for unlimited revisions until you're satisfied.

Completion and Shipping:
Once confirmed, your custom artwork will arrive within 12-22 business days (excluding revision time).

For UK and EU online orders, customers have the right to cancel their order within 14 days of receiving the item, unless the item is personalised, custom-made, or commissioned specifically for them.

To request a return, please contact us within 14 days of delivery. Items must be returned within 14 days after you notify us, unused, undamaged, and in their original protective packaging.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or not as described.

Personalised, custom-made, and commissioned artworks are covered under our custom artwork policy below.

This policy does not affect your statutory rights.

Because custom artworks are personalised, custom-made, and created specifically for you, they cannot be cancelled or refunded once the creative process has begun, unless the final item is faulty, damaged, or not as described.

To ensure the final piece aligns with your vision, the process includes a detailed preliminary consultation and 2 rounds of minor revisions during the digital preview stage. We will only proceed to final printing and shipping after you have approved the digital proof.

This policy does not affect your statutory rights.

Yes! We are delighted to offer free shipping on all orders delivered to the UK and China.

To ensure your custom artworks and prints arrive safely, quickly, and with a minimal carbon footprint, TreaYou partners with a global network of premium print studios. Your order will be sustainably crafted and shipped from the facility closest to your location.

For international orders outside the UK and China, we offer a subsidized flat-rate shipping fee to ensure our healing art remains accessible to our global community.